Terms of Service

These Terms of Service (“Terms”) govern your use of the Chairward website and, together with any statement of work, email confirmation, or invoice we issue, the consulting engagements you purchase from Chairward (“Chairward,” “we,” “us”). By using this site or engaging our services, you agree to these Terms. This is not legal advice; have counsel review if needed.

1. Who we are / what we do

Chairward provides Salon Ops consulting (including Salon Review, Monthly Ops, Full Salon Ops, workshops, optional exit/succession support, and related modules). We are a consulting practice — not your attorney, CPA, tax advisor, payroll provider, or employment counsel.

2. Website use

• Content on this site is for general information. Package descriptions and prices are suggested list unless confirmed in writing.
• There is no live self-serve booking. Inquiries are reviewed by Derek (or our team) for fit.
• Do not misuse the site (scraping that impairs service, attempting unauthorized access, injecting malware, etc.).

3. Engagements

A paid engagement begins when we confirm scope, fee, and start conditions in writing (email is fine) and any required deposit is received. Deliverables, timeline, and responsibilities are as described in that confirmation or a separate statement of work.

• Your responsibilities: timely, accurate data; attendance at scheduled calls; honest disclosure of special commission deals, known exits, and goals.
• Our responsibilities: perform the agreed scope with professional care; deliver the described memo, model, workshop, or playbook outputs.
• Fit: We may decline or end an engagement if it is outside our ICP, data is not forthcoming, or the relationship is no longer workable.

4. Not legal, tax, or employment advice

Our models, memos, ladders, and playbooks are business consulting tools based on information you provide. They are not legal advice, tax advice, accounting opinions, or guaranteed compliance with wage-and-hour, classification, or other employment laws. You remain responsible for decisions you make and for consulting your own attorney, CPA, and HR advisors before changing pay, classification, or policies.

5. Results not guaranteed

Salon performance depends on many factors outside our control (hiring, execution, market, guest behavior, owner choices). We do not guarantee revenue increases, labor % targets, successful hires, guest retention, or any specific financial outcome.

6. Fees & payment

• Prices on the website are suggested list and may be adjusted for scope, multi-location, or data complexity.
• Unless otherwise agreed: Salon Review and similar one-time work may require a deposit before intake; Monthly Ops is billed monthly in advance; crisis / exit support payment terms are confirmed in writing.
• Late or failed payment may pause work. Fees already earned for work performed are generally non-refundable; unused prepaid retainership periods may be addressed case-by-case in writing.

7. Confidentiality

We treat your salon financials, exports, roster details, and engagement materials as confidential and do not share them with other clients or use them as another client’s deliverables. You agree not to publicly disclose our proprietary templates, models, or playbook structures except as needed inside your business. Confidentiality does not apply to information that is public, independently developed, or required to be disclosed by law.

8. Intellectual property

• Our pre-existing IP: Chairward frameworks, spreadsheet structures, templates, and methodologies remain ours.
• Your deliverables: Upon full payment, you receive a license to use the client-specific memos, models, and playbooks we deliver for your internal business purposes.
• Your data: You retain ownership of data you provide. We may retain copies as needed for records and quality.
• Site branding, logo, and copy are owned by Chairward (or licensed to us). Do not copy the site wholesale.

9. Testimonials & examples

Any “EXAMPLE” salon (including Harbor Cut Studio) is fictional. We do not invent testimonials attributed to real people. Do not present sample materials as your audited results.

10. Limitation of liability

To the fullest extent permitted by law, Chairward’s total liability arising out of an engagement or these Terms is limited to the fees you paid us for the specific engagement giving rise to the claim in the twelve (12) months before the claim. We are not liable for indirect, incidental, consequential, special, or lost-profit damages. Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the maximum allowed.

11. Indemnity

You agree to indemnify and hold Chairward harmless from claims arising from your implementation of recommendations, your employment or pay practices, or your misuse of deliverables — except to the extent caused by our willful misconduct.

12. Separation from other businesses

Chairward consulting is separate from any salon operations business associated with Derek Lucas. Engaging Chairward does not create a partnership with, or access to, another salon’s confidential operations or guest data.

13. Changes; governing law

We may update these Terms by posting a new version with a new date. Material engagement terms already confirmed in writing for an active project are not changed retroactively without agreement. These Terms are governed by the laws of the State of New Hampshire, USA, without regard to conflict-of-law rules, unless a signed statement of work specifies otherwise. Venue for disputes will be in courts located in New Hampshire, unless applicable law requires otherwise.

14. Contact

Questions about these Terms: hello@chairward.com

These Terms are a practical baseline for a consulting site — not a substitute for a lawyer-reviewed contract when you need one.